![]() Isn't it the best perpetual licensing policy on the market? Would you prefer to pay again every year for the feature you already paid for? So we give almost everything for free except of future new premium features. Now we still give 12 months of maintenance updates + all new features included in the free plan. Our original licensing policy included maintainence updates for 12 months. Now, if the batch editing is not significant enough to you, you can choose to wait until there are enough features to you before you pay for new features - or you can keep using the features you already own - forever. Plus, you will also have access to the DAM - since it's included even in the free plan. You can use your existing license from Picktorial 3 with Picktorial 4 and get access to all features you previously had access to in Picktorial 3 at no additional cost. ![]() I never needed to use them because the company did not respond to Chase. I had copies of my posts from the product's user forum and my emails to the company. I simply stated that the product did not function as advertised, that it was not compatible with my SSD even though the company claimed it would be and that it had almost caused me to lose the data on the SSD. When the company would not respond to my entreaties for assistance I simply contested the purchase with Chase. I had never considered trying to get my money back via my credit card company until I ran into some very serious problems right out of the box with an SSD utility (I don't recall which one). ![]() I'll give it another day or three and then contact Visa to have the charges reversed. Wrote again a day or two later to tell them the program was unusable and they could either offer suggestions to fix it or offer a refund. Wrote again the next day when I fond more issues. Wrote the developer (at the e-mail address where they promise a quick response) and no response. Crashes when exporting to Photos, for example. On my 2016 MacBookPro it is doing better but suffering all sorts of weird symptoms-for example, if you view an image at full zoom, go to the next image while zoomed, and then zoom out the picture is half one image and half another. On my 2011 iMac it booted and then suddenly decided to start crashing in start-up. I'm having a heck of a time with the program, lots of bugs. I (perhaps foolishly) purchased the "4.99 a month" plan (which is just a $59.99 annual charge). "Fool me once, shame on you fool me twice, shame on me!" I think that I experienced a classic "bait-and-switch." I won't be sending any more money to Picktorial. Obviously, Picktorial would prefer that photographers opt for the subscription model. (My copy of the purchase invoice does not include any licensing information.) Since Picktorial charges for even very minor updates (something I had not anticipated based on my long experience with a variety of software developers) paying the "one-time" purchase price is a very bad deal indeed. I cannot say whether my license terms were changed to only include free updates for one year but those are the terms today. In the time since I originally paid for Picktorial, the company added a subscription plan. A major 4.0 update would be offered to current license holders at a discounted price. ![]() In the good old days that would have been considered an "incremental update" and it would have been free for those who had paid for a 3.0 license. When version 3.5 was released around the beginning of January I was going to download it until I discovered that it would cost an additional $70.ģ.5 had exactly two new features: a minimal DAM module and batch editing. I paid for a Picktorial 3 license on November 5, 2017. ![]()
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